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Click on a question below to view the corresponding answer.
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Horizon General List of Categories
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- How can I determine if my Horizon workstation is a 32-bit PC or a 64-bit PC?
- Is MS Windows 7 compatible with the version (7.4.2) of the Horizon Client software currently in use?
- I am being prompted for a Workstation ID, and/or a Cash Drawer ID, and/or a Library Department ID. What should my response be to one or more of these prompts?
- Since upgrading to Horizon Client 7.4.2 our Horizon workstation audio "beeps" have disappeared. We miss them and would like them back, if possible.
- Our barcode scanner seems to not be working. Do we have to purchase a new one?
- What are the exceptions when doing inventory?
- Is there any limitation in Horizon's functionality when choosing to install the software on a computer only meeting the minimum hardware and operating system requirements? In other words, will all of the modules of Horizon work on computers regardless of whether they fall under the "minimum" or "recommended" category?
- How do I find the workstation requirements for Horizon?
- Someone told me that LTnet email is going away. When and what do I do about that.
- I would like to know how to add or delete items from a group once it has been created in Group Item Editor. I can't find anything in any of the manuals about this. Can you help?
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How can I determine if my Horizon workstation is a 32-bit PC or a 64-bit PC?
In the bottom left-hand corner of the Horizon workstation desktop, go under
Start --> Programs --> Accessories --> System Tools --> System Information. When the System Summary window opens, look to the right under the Item column for System Type. If it begins with "X86", it is a 32-bit machine; if it begins with "X64", it is a 64-bit machine.
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Is MS Windows 7 compatible with the version (7.4.2) of the Horizon Client software currently in use?
This is the most recent response by Ed Riding, Horizon Product Manager:
"We plan to qualify Windows 7 for the Horizon staff client with Horizon 7.5.1, targeted for release in Q4 2010. We will test 64-bit, as well as 32-bit as part of that process."
Since, according to SirsiDynix, Windows 7 is not compatible with Horizon 7.4.2, neither SirsiDynix, nor Lincoln Trail, offers support for any library that attempts to use both products together.
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I am being prompted for a Workstation ID, and/or a Cash Drawer ID, and/or a Library Department ID. What should my response be to one or more of these prompts?
You should enter your library's three letter agency code. You should only have to do this step once.
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Since upgrading to Horizon Client 7.4.2 our Horizon workstation audio "beeps" have disappeared. We miss them and would like them back, if possible.
If your Horizon workstation has only an internal speaker, but no sound card, you can force your workstation to revert to the monotone beeps of the previous Horizon V.7.3.4 client software by locating the Horizon74\Sounds directory (usually found at C:\Horizon74\Sounds) and renaming the "Sounds" file to "Sounds.bak". Because the workstation is using its internal speaker there is no way to adjust the volume or the tone of the beeps.
If your Horizon workstation has an internal speaker and a sound card, you can employ a new feature of Horizon V.7.4.2 by creating new sound files that can be played depending on the circulation event. For example, if you would like an "uh oh" (or any sound of your choosing) sound to play when checking an item out to a borrower with a block, you can download the desired sound effect "wav" file from the internet or any other source, rename the "BkgdBlock.wav" file in the Horizon74\Sounds folder to "BkgdBlockold.wav", add the "uhoh.wav" file to the Sounds folder and rename it to "BkgdBlock.wav". Then, anytime you checkout an item to someone with a block, the operator will hear "uh oh" and be alerted to look at the screen.
Here is a list of the Circulation Events that create a beep and the associated File Name:
At CheckOut if there is a block on a borrower = BkgdBlock.wav
At CheckOut when a barcode is reported as lost = LostBarcode.wav
An item is checked in successfully = SuccessfulCki.wav
An item is checked out successfully = SuccessfulCko.wav
An unacceptable character is entered = BadChar.wav
There is a barcode error = BkgBarcodeErr.wav
An item is checked in = BkgdCki.wav
An item is checked out = BkgdCko.wav
An item is created = BkgdItemCreate.wav
There is a new borrower = NewBorrower.wav
There is a searching error = SearchErr.wav
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Our barcode scanner seems to not be working. Do we have to purchase a new one?
Before assuming you need to order a new scanner, try re-configuring the current scanner. If the scanner is an Intermec 1800 ScanPlus model and the scanning beam is still present, try reconfiguring the scanner using the setup sheet that accompanied each scanner. If you can't find the setup sheet, contact the Automation Team at Lincoln Trail. If re-configuring fails, try powering the workstation and scanner off, disconnect the scanner cables, reconnect them and try reconfiguring the scanner. If that fails and you purchased the scanner from SirsiDynix, via Lincoln Trail, you may contact the Automation Team at LTLS and see if there are any other troubleshooting steps to attempt.
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What are the exceptions when doing inventory?
Below is a list of possible exceptions while doing inventory. Each exception is followed with a description.
Item not found-No item exists with this barcode. (Also, could be that the scanner didn't grab enough numbers)
Incorrect location-The item belongs in a different location.
Incorrect collection-The item belongs in a different collection.
Incorrect call type-The item call number type is different from the call number type specified for the inventory.
Call number missing-The item does not have a call number.
Invalid item status-Item status is not "Checked In" (i) or "Shelving Cart" (s).
Item misshelved-The item is misshelved or the item you just recorded is misshelved.
Previous Item-The previous item on the shelf in relation to an item with an exception.
Next Item-The next item on the shelf in relation to an item with an exception.
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Is there any limitation in Horizon's functionality when choosing to install the software on a computer only meeting the minimum hardware and operating system requirements? In other words, will all of the modules of Horizon work on computers regardless of whether they fall under the "minimum" or "recommended" category?
We have been advised that all functionality in all of the client software modules will be present when installed on either the minimum or recommended PC. The main difference you will likely see in the minimum (vs. the recommended PC) is a difference in the response time of the client software after it is loaded on the minimum recommended PC. The speed of the PC processor, as well as the Internet connection speed of your library's network, will affect the speed of the client as it communicates with the Horizon server at LTLS.
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How do I find the workstation requirements for Horizon?
The link to the document is: http://www.ltls.org/HorizonUpgrade/Horizon_Specs.htm .
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Someone told me that LTnet email is going away. When and what do I do about that.
This service is available to any employee of a LINC library who needs an email account. With your LTnet login and password, you can continue to either log in directly to the LTnet computer and view your email or use this same login to view email through webmail at: http://www.mail2web.com .
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I would like to know how to add or delete items from a group once it has been created in Group Item Editor. I can't find anything in any of the manuals about this. Can you help?
To delete an item out of a group list:
Go into Item Group Editor. Click Cancel twice.
Retrieve the group list by clicking on "Group, Retrieve Group".
Highlight any items that you want to KEEP.
Click on "Group, Create Group". Use the same name as before. Click [OK].
Horizon will prompt you that "an existing group will be replaced". Click [OK].
The group has been saved minus any item(s) that were not highlighted.
To add to an existing group list:
Go into Item Group Editor. Click Cancel twice.
Retrieve the group list by clicking on "Group, Retrieve Group".
Your current group list is in the window.
Click on File, Compound Search or Alt-F2, this opens the compound search window again.
Make sure that the Append List box is checked.
Then scan in any barcodes that you want to add.
You must then save these barcodes to the group (same as above).
Click on "Group, Create Group". Use the same name as before. Click [OK].
Horizon will prompt you that "an existing group will be replaced". Click [OK].
The group has been saved adding any the new item(s).
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