|
Click on a question below to view the corresponding answer.
[]
Horizon Circulation List of Categories
Page 1 Page 2 Page 3
- Is MS Windows 7 compatible with the version (7.4.2) of the Horizon Client software currently in use?
- I am being prompted for a Workstation ID, and/or a Cash Drawer ID, and/or a Library Department ID. What should my response be to one or more of these prompts?
- Since upgrading to Horizon Client 7.4.2 our Horizon workstation audio "beeps" have disappeared. We miss them and would like them back, if possible.
- We have some items that are aged to lost and have been paid for so they now actually have a status of Missing. When the item is found by the patron and checked in, because the status is Missing, no credit is given to the patron (who previously paid for it). This is in the patron`s burb, the item has aged to lost but the status is Missing. Is there any way for Horizon to automatically give back credit for an item that gets checked in after it has been changed to missing.
- How do I check out items to non-automated libraries?
- Why doesn't the borrower's name appear when you print the blocks?
- At check-out, we routinely told patrons of overdue items, offered to renew for them, and told them their past due dates. Now we cannot offer this info without overriding and going down a screen to the list of items checked out.
- The BURB seems to not offer as much information as it could and/or it doesn't appear in a timely manner. An example is that sometimes overdue items do not appear for one or two days.
- Typing entire barcodes can be a hassle--can we now just use the shortened version of the barcodes?
- How can I make edits to a group of patrons? Is this even possible?
-
Is MS Windows 7 compatible with the version (7.4.2) of the Horizon Client software currently in use?
This is the most recent response by Ed Riding, Horizon Product Manager:
"We plan to qualify Windows 7 for the Horizon staff client with Horizon 7.5.1, targeted for release in Q4 2010. We will test 64-bit, as well as 32-bit as part of that process."
Since, according to SirsiDynix, Windows 7 is not compatible with Horizon 7.4.2, neither SirsiDynix, nor Lincoln Trail, offers support for any library that attempts to use both products together.
Top
-
I am being prompted for a Workstation ID, and/or a Cash Drawer ID, and/or a Library Department ID. What should my response be to one or more of these prompts?
You should enter your library's three letter agency code. You should only have to do this step once.
Top
-
Since upgrading to Horizon Client 7.4.2 our Horizon workstation audio "beeps" have disappeared. We miss them and would like them back, if possible.
If your Horizon workstation has only an internal speaker, but no sound card, you can force your workstation to revert to the monotone beeps of the previous Horizon V.7.3.4 client software by locating the Horizon74\Sounds directory (usually found at C:\Horizon74\Sounds) and renaming the "Sounds" file to "Sounds.bak". Because the workstation is using its internal speaker there is no way to adjust the volume or the tone of the beeps.
If your Horizon workstation has an internal speaker and a sound card, you can employ a new feature of Horizon V.7.4.2 by creating new sound files that can be played depending on the circulation event. For example, if you would like an "uh oh" (or any sound of your choosing) sound to play when checking an item out to a borrower with a block, you can download the desired sound effect "wav" file from the internet or any other source, rename the "BkgdBlock.wav" file in the Horizon74\Sounds folder to "BkgdBlockold.wav", add the "uhoh.wav" file to the Sounds folder and rename it to "BkgdBlock.wav". Then, anytime you checkout an item to someone with a block, the operator will hear "uh oh" and be alerted to look at the screen.
Here is a list of the Circulation Events that create a beep and the associated File Name:
At CheckOut if there is a block on a borrower = BkgdBlock.wav
At CheckOut when a barcode is reported as lost = LostBarcode.wav
An item is checked in successfully = SuccessfulCki.wav
An item is checked out successfully = SuccessfulCko.wav
An unacceptable character is entered = BadChar.wav
There is a barcode error = BkgBarcodeErr.wav
An item is checked in = BkgdCki.wav
An item is checked out = BkgdCko.wav
An item is created = BkgdItemCreate.wav
There is a new borrower = NewBorrower.wav
There is a searching error = SearchErr.wav
Top
-
We have some items that are aged to lost and have been paid for so they now actually have a status of Missing. When the item is found by the patron and checked in, because the status is Missing, no credit is given to the patron (who previously paid for it). This is in the patron`s burb, the item has aged to lost but the status is Missing. Is there any way for Horizon to automatically give back credit for an item that gets checked in after it has been changed to missing.
SirsiDynix has installed a patch in our software that now automatically generates refunds.
Top
-
How do I check out items to non-automated libraries?
LTLS has received several phone calls from non-automated libraries asking why they continue to receive books that they have already given to their borrowers. The answer is - these items are stuck in a loop. How did that happen? The answer lies in how the non-automated libraries' requests are being processed in LINC.
When a request pops for a non-automated library, it says send the item to LTN. All items should be checked to make sure that this is a request for a non-automated library versus an employee here at LTLS. The easiest way to do this is to search for the item by barcode (from the CKI screen after you have cleared the hold message, press F4 and highlight the search index "Item Barcode (item out to borrower)", scan the barcode of the item in, click OK to search. This should take you directly into CKO and the borrower's record.
* If the borrower is a person send it to LTN. Do not check the item out! LTLS is an automated library.
* If it is a library building, band the item using the three-letter code in the name of the borrower and then check the item out to that library building.
The loop is caused by not checking the item out. LTLS is asking for your cooperation in spreading the word about this type of hold. Please check with all employees that they are aware of this procedure. We appreciate your assistance!
Top
-
Why doesn't the borrower's name appear when you print the blocks?
Blocks appear in a seperate window. Instead of printing the blocks window, export the page (File ->Export) to a temporary file, open the file, add the patron's name, and print the file.
Top
-
At check-out, we routinely told patrons of overdue items, offered to renew for them, and told them their past due dates. Now we cannot offer this info without overriding and going down a screen to the list of items checked out.
In Dynix Classic, there were no options to renew in the PURF. To renew you would have had to gone to the CKO screen as you do now with Horizon.
Top
-
The BURB seems to not offer as much information as it could and/or it doesn't appear in a timely manner. An example is that sometimes overdue items do not appear for one or two days.
Overdue items are now appearing in the Burb, the day after the item is due. A special task runs at 5:00 a.m. everyday to make this happen.
Top
-
Typing entire barcodes can be a hassle--can we now just use the shortened version of the barcodes?
This issue has been fixed in Circulation CKI and CKO as well as searching. However, placing requests for patrons still requires the entire barcode.
Top
-
How can I make edits to a group of patrons? Is this even possible?
We have added new functionality to the logins of those with Circulation Level 3 and 4 security. This will give you the ability to change information to 'groups' of patrons, perform counts of btypes, and delete groups of patrons. Access to this function is provided under the Group Editor>Borrower Edit icon. Remember to only edit/delete borrower records that belong to your library.
Top
Page 1 Page 2 Page 3
|
