Learning the FISH! Philosophy of Customer Service
Wednesday,
February 11, 2004
1:30-4:30 p.m.
Library staff members interested
in a refreshingly fun approach to customer service will love the world
famous, highly successful Pike Place
Fish Market’s FISH! Philosophy of customer service. The philosophy
creates a more effective work environment using four basic principals:
Play, Make Their Day, Be There, and Choose Your Attitude.
Target Audience: All library staff.
Registration Deadline:
February 6, 2004
Contact Hours: 3• CPDUs: 3
Non-subscriber
Fee: $35.00
Make checks payable to
Lincoln
Trail Libraries System
Lincoln Trail Libraries System
1704 W. Interstate Drive
Champaign, IL 61822
Phone: 217-352-0047
Fax: 217-352-7153
Email: ltls@lincolntrail.info
Web: www.lincolntrail.info
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